If you have an issue with your VDR the Technical Information Support (TIS) center provides VDR support by completing a web-based TIS Assistance Request Form. The form is accessed via PTS Technical Hotline

If it is determined your VDR is faulty, all you have to do is verify your warranty status by calling 1-888-526-3600 between 8:00 am and 4:00 pm CST. A customer service represenative will advise you on payment options and how to return your VDR Unit for repair.