IDS Technical Support – Information You Will Need:
You will need access to your PC, VCM and VMM (where applicable) when contacting support. Because the VCM and VMM receive their power from the vehicle's battery, a vehicle with a fully charged battery is also necessary.

Please be sure to have the following information:

1. IDS Versions – These can be found on the System Information subtab, with the VCM and VMM powered and connected:
a.  Software Release  (On System Information subtab)
b.  VCM Serial#
c.  VCM BCF
d.  VCM Prom
e.  VCM Bootstrap
f.   VMM BCF
g.  VMM Prom


2. PC Make and Model
3. VCM Light Sequence you are seeing – Jot down the LED states by their numbers
4. Network Connection – ISP
5. PC operating system and Service Pack level
6. Vehicle Type and Model Year –  for vehicle specific problems
7. Any IDS error codes or error messages.

Click here and select the Product Assistance button for technical support.